The Costner (C09)

To start off the house is beautiful and has SO much potential. But sadly we had several issues with the home. The couch, railing, oven and sink faucet were broken. We had multiple TVs and ceiling fans not working, an AC unit go out and flood a room. The water heater had to be reset multiple times a day or we had no hot water. We were given an incorrect code to the door so we had to wait for a maintenance man to come to check in. I had to have called them a million times during our stay. The home is gorgeous and I’m a very convenient location for Sand Hollow but they need to do better. We also had the bbq blow up due to being dirty and were given an incorrect WiFi code. I wouldn’t stay here again.

The house itself was nice, spacious, and had plenty of room for our stay. However, there were several maintenance issues that affected our experience. The AC was leaking, and although we were told someone would come to fix it, no one ever showed up. There was also previous damage to the stairs and a lamp in one of the bedrooms. We also had an issue with the hot water. We followed the instructions provided by the host, but the water still did not get hot. Additionally, we found two broken glasses in the house. Overall, the property has a lot of potential and is a nice, spacious home, but the maintenance issues need to be addressed to make the stay more comfortable and to meet guests’ expectations.

We had a great stay! Only problem we had was that the door code that was given to us was incorrect and we were stuck waiting outside until we got a hold of customer service. Otherwise clean space, had everything we could imagine!